Terms and Conditions

OVERVIEW

These General Terms and Conditions (hereinafter, “Terms”) apply to RegentSeal Office Supplies (hereinafter, “RSOS”, “us” or “we”) and the Customer (hereinafter, “you”).

By engaging and accessing any of our pages or site, and/or purchasing from us, you agree to be bound by the Terms delineated hereunder, including those additional policies and guidelines referenced herein and/or available by hyperlink.

Please read these Terms carefully before accessing or using any of our pages or site, or purchasing from us. If you do not agree to all the Terms and Conditions, then you may not proceed.

SECTION I – GENERAL CONDITIONS

By agreeing to these Terms, the Customer affirms to be at least of legal age. Persons who are not capable of forming binding legal contracts but wish to make a transaction, the parent or legal guardian should make the transaction on their behalf. RSOS reserves the right to terminate any transaction should it be discovered that the Customer is a minor. For business entities who wish to enter into a transaction, a duly authorized representative can do so on the entity’s behalf granted that this person is of legal age and are duly authorized by the entity to form binding contracts with us. RSOS reserves the right to refuse trading with anyone for any reason at any time.

The Customer may not purchase products from RSOS for any illegal or unauthorized purpose nor, in transacting with us, violate any existing laws in the Republic of the Philippines. A breach or violation of any of the Terms will result in an immediate termination of your transaction. In cases of fraud, we reserve the right to initiate the legal proceedings against fraudulent transactions.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates and changes to our pages or site. It is your responsibility to check for changes periodically. Your continued use of or access to our pages or site, and/or trading with us following the posting of any changes to these Terms constitutes acceptance of those changes.

SECTION II – PRIVACY POLICY

RSOS understands the value of privacy and that you want to keep your personal information private. Your submission of personal information through our pages and/or site is governed by our Privacy Policy.

SECTION III – PRODUCTS

The Customer also agrees and accepts the guidelines set forth in this Terms which are product-specific in nature. Among these are:

• Customers should accept and agree that RSOS reserves the right to approve or reject any order.
• Customers will receive an order confirmation once details have been finalized and initial payment has been made.
• RSOS has made every effort to display as accurately as possible the images of the products and their outputs that appear in our pages and site. RSOS cannot guarantee that the Customer’s screen display will be accurate.
• The prices reflected on the RSOS pages and/or site include the product price only. Shipping fees and charges from other services will be reflected on the final bill or quotation.
• All product pricing and descriptions are subject to change at any time without prior notice, at the sole discretion of RSOS. We reserve the right to discontinue any product at any time. Any offer for any product made on this site is void where prohibited.
• RSOS does not warrant that the quality of any products purchased will meet the Customer’s expectations.
• Customers are responsible for checking the product descriptions before any purchase. Placing an order implicitly means that customers are bound by the Terms governing sales including our Production Guidelines.

SECTION IV – SHIPPING AND DELIVERY

As an added customer service, RSOS offers to organize the transport of orders on behalf of the Customer through third-party courier companies such as LBC Express, Lalamove, and Victory Cargo. This is at the Customer’s expense and risk, and the courier’s own terms and conditions apply. RSOS will not be held liable for the unsatisfactory performance of the courier’s services including, but not limited to, delivery delays, and damage or loss due to mishandling.

SECTION V – WARRANTY AND LIMITATION OF LIABILITY

RSOS warrants that our products are free from material, fabrication, or assembly defects at the time of ship out. The warranty period is generally 12 months for the brass with engraving, and 6 months for the embosser body which begins with the transfer of risk. No warranty is provided for insignificant defects, regardless of whether they can be remedied or repaired.

For full replacement, defects must be reported as soon as they are detected, but not later than seven (7) days upon receipt of product/s. Notifications of defects must always be made in writing and must be specified. If the Customer fails to notify us in time, the products are considered approved.

Any rejected product must be properly stored and kept available until the matter has been clarified. Alternatively, the rejected product can be returned at the expense and risk of the Customer after consultation with RSOS. If the complaint is justified, these costs will be reimbursed by RSOS. 

The Customer must always prove that the defect existed at the time of delivery. RSOS recommends taking unboxing videos upon delivery. If there is a defect that is subject to warranty, RSOS can choose between:

1. sending instructions in the form of writing, voice clips, or videos that the Customer may follow for troubleshooting;
2. having the defective products or parts returned for the purpose of repair;
3. replacing the defective parts of the products with defect-free ones;
4. replacing the defective products;
5. offering a reasonable purchase price reduction.

The use of bank, wallet, and credit card accounts is the sole responsibility of the Customer. It is imperative that customers use accounts that reflect his or her name, account number, as well as signature. These details will not be shared unless required for verification or as deemed necessary by the court. RegentSeal Office Supplies will not be held liable for account frauds.

SECTION VI – CANCELLATIONS, RETURNS AND REFUNDS

In the event where it is necessary to make a change to or cancel an order, we will attempt to notify you by contacting the Facebook, Instagram or Viber account, e-mail address, or phone number provided at the time the order was made.

You agree to provide current, complete and accurate purchase and account information for all purchases made with us. You agree to promptly update your account and other information so that we can complete your transactions and contact you as needed.

Our products come with guarantees that cannot be excluded under the Consumer Act of the Philippines. For more details, please review our Return Policy.

SECTION VII – DISPUTES AND ARBITRATION

These Terms are governed, and thus can only be interpreted, by the existing laws of the Republic of the Philippines. Any claims and disputes arising from or use of these Terms will be addressed and settled in a confidential arbitration to be held in Legazpi City, Albay, Philippines. The arbitrator must be (i) legally trained; (ii) independent of either party; and (iii) must have experience in the Information Technology and E-commerce fields in the country. Each party agrees to yield to the jurisdiction of courts of the Republic of the Philippines.

RegentSeal Office Supplies